Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to tell us that you wish to return it.
Once you have notified us of your return, you must send the item back within 14 days.
To be eligible for a standard return, your item should be in the same condition that you received it, unused and unopened where applicable, with any tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at [ YOUR EMAIL HERE ].
If your return is accepted, we will provide you with instructions on how and where to send your package.
Please do not send items back to us without first contacting our customer service team.
Unless the item is faulty, damaged, incorrect, or we are otherwise legally responsible for the return cost, customers are responsible for the cost of returning their items.
You can contact us with any return-related questions at [ YOUR EMAIL HERE ].
Damages and issues
Please inspect your order as soon as it arrives.
If an item is defective, damaged, or you receive the wrong product, please contact us as soon as possible so that we can investigate the issue and make it right.
We ask that visible damage, missing items or incorrect products are reported within 72 hours of delivery wherever possible. This does not affect any statutory rights you may have.
Please contact: [ YOUR EMAIL HERE ]
Exceptions / non-returnable items
Certain products may not be eligible for return after they have been opened or unsealed for health, hygiene or safety reasons.
This can include certain cosmetics, skincare, personal care, fragrances and other beauty or hygiene products where the original hygiene seal has been removed or broken.
We may also be unable to accept returns of:
- Personalised or custom-made products
- Perishable products
- Products that have been used beyond what is reasonably necessary to inspect them
- Products with broken hygiene or security seals where health or hygiene restrictions apply
- Gift cards, except where required by law
Please contact us if you are unsure whether your product is eligible for return.
Nothing in this policy limits your statutory rights where an item is faulty, damaged, misdescribed or otherwise does not meet applicable legal requirements.
Sale items
Sale and promotional items are subject to the same statutory consumer rights as other eligible online purchases.
Any product-specific return restrictions will only apply where permitted by law, such as certain sealed products supplied for health or hygiene reasons once the seal has been broken.
Exchanges
The quickest way to receive a different item is usually to return the original eligible product and, once the return has been accepted, place a separate order for the replacement product.
If you have received an incorrect or damaged item, contact us first at [ YOUR EMAIL HERE ] so we can advise you on the appropriate replacement or return process.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be made to your original payment method.
Where required under applicable UK consumer law, eligible standard delivery charges will also be refunded.
Please remember that your bank, card provider or payment provider may require additional time to process and display the refund in your account.
Eligible refunds will be processed within the time required by applicable law.
Return address
Please do not send a return until you have contacted us and received return instructions.
BeautiOutlet
[ YOUR RETURN ADDRESS HERE ]
Contact us
If you have any questions regarding returns, exchanges or refunds, please contact:
BeautiOutlet
Email: [ YOUR EMAIL HERE ]